Open Source CRM
Open source software offers many benefits by allowing programmers to modify the structure. Also many packages are generally rudimentary and therefore are sold at a lower price. Talented programmers can transform the base structure of an open software CRM system to fit their company’s needs.
See Total Quality/Customer Relationship Management for more detailed information.
One problem with open source software is that such modifications are erased when upgrades take place. Open source CRM is the most beneficial to companies that have a proactive IT department. Without support, open source software often fails upon implementation. New generations of software provide the benefits of open source software without the negative qualities. Tailored software merges the gap between open source and canned software. Tuppas Software - www.Tuppas.com - is a browser-based, thin client system that was designed to allow rapid modifications to it's structure. Tuppas utilizes a proprietary model driven architecture. Model driven architecture isolates tailored interfaces from the software's language, so one can upgrade the system without overriding the personalized modifications. This provides a solution that Tuppas or a client’s IT department can augment without the need to redesign when upgrades are needed.
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